First Visit

All information that you share in therapy is held in confidence and requires your written consent with legal exceptions as listed in Privacy Practices. There is a vulnerable aspect in all faxes, electronic communication devices, and computers that MAY NOT BE PREVENTABLE, regardless of safeguards. Please review these forms; First Visit Forms

In the case of an emergency or if you believe you or someone close to you is a danger to yourself or others, please call 911. Other helpful crisis phone numbers that are available 24 hours a day:

Family Violence Prevention Services (210)733-8310

Rape Crisis Center of San Antonio (210)521-7273

Runaway Hotline of Texas 1-888-HELP (4357)

Suicide Hotline 1-800-SUICIDE (784-2433)

TDFPS (Texas Department of Family & Protective Services) 1-800-252-5400

Call 911 if the situation becomes a life-threatening emergency. Tell the operator that you’re calling about a psychiatric emergency and ask for an officer trained in crisis intervention.

National Suicide Prevention Lifeline. Call 800-799-8255 to talk with a trained counselor.

Crisis Text Line. Text NAMI at 741-741 to connect with a crisis counselor via text message.

National Domestic Violence Hotline. Call 800-799-7233 to speak with a domestic abuse expert.

National Sexual Assault Hotline. Call 800-656-4673

Emergency Crisis 988 to the Call 911 line

Women’s Shelter  (830) 331-8950 or 24-hour Domestic Violence (800) 495-8078

Source: National Alliance on Mental Illness

Acorn Counseling is not a 24 hr operating service, and appointments are scheduled.

Individual 53-minute sessions are $160 (+$30 for Complex Interactions) when billing insurance and are due at the beginning of each session. Private pay rate is $120. Cash or personal checks to Acorn Counseling PLLC, debit or credit cards are acceptable for payment. There is a $30 fee for returned checks. Please note that fees are subject to change and negotiated before payments are due. Clients or Guardians are responsible for full payment of fees, regardless of insurance company policies. Clients are responsible for notifying this office when their insurance changes and following through with their insurance account adjustments. Consistency is an important part of the counseling process, and the appointment time that you schedule is reserved for you; it is not available to anyone else. Once an appointment has been scheduled, you will be expected to pay for it unless you provide notice of cancellation at least 24 hours in advance or were unable to attend due to circumstances beyond your control. Messages received on my answering system are acceptable for prior notice. Sometimes it may be necessary for me to reschedule an appointment, and I will make every effort to contact you in advance to do so. A fee of $60 will be assessed if a short cancellation or no show is avoidable. $120 fee, private pay.

As of September 1, 2010, Susan Loveland, LPC will not have therapeutic involvement in ongoing custody cases or cases that may lead to civil court hearings for the purposes of determination of custody. She will provide referrals for counseling and social studies. If a client/family/attorney does send or initiate a subpoena, the client/family/attorney will be responsible for paying a $2500 fee + $300 per hour (in Bexar County) once the subpoena has been received, whether there is any testimony or not. This must be paid with a credit/debit card. Outside of Bexar County the $2500 fee + $300 per hour applies, and there will be $.60/mile up to 75 miles. Records also must be paid for by each party.